Don't Trust Toys R Us to Honour their Coupons
At the beginning of November, I purchased $50 of Lego merchandise, and received a $10 discount card to buy lego merchandise.
The Terms of the Card were:
- Spend $50 (before taxes) on Lego
- Buy between Nov. 16-29, 2009
I Followed the Terms, Toys R Us did NOT
On November 18, I went to St. Catharines Toys R Us to buy:
Lego Alarm Clock
At checkout, the manager said that the coupon could only be used for Lego Brick Sets, not other Lego merchandise.
Coupon Doesn't Specify Lego Sets Only
I pointed out that the card:
- Specifed Lego/Lego Items, and nowhere stated 'just Lego Brick Sets'
- Noted that only Lego Video Games were excluded
The manager did no care about the terms. She turned away and dismissed me.
Toys R Us hasn't Responded
I emailed Toys R Us Customer Service, and have yet to receive a reply from them.
Wtih the amount of money I spend on Lego each year (over $2000 in 2009) they have lost a profitable customer. Although, no matter how much someone spends, they are in violation of their offer.
The LEGO Company should not do business with this company if Toys R Us cannot honour their coupons.
Buy at Walmart - It's cheaper
Last night, I was at Walmart and realized that their non-sale Lego prices are ALL cheaper than Toys R Us anyways.
So, if you're buying Lego, save the hassle and buy at Walmart instead.